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Andy.Clacton
(@andy-clacton)
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17/12/2017 5:56 pm  

hi, 

anyone noticed a drop in internet speeds around great clacton area ? 

of course i could be wrong, but i suspect foul play - as you do. i.e. ISPs/BT fiddling with speeds to accommodate new houses perhaps ? 

i'm with talk-talk.

I technically have a "up to" 38 Mbps connection. of course i don't get that. 

i've been on 27Mbps for nearly 2 years.

last week, my connection has dropped to 23Mbps. i can't get anything faster. 

this doesn't seem to affect web browsing or video streaming, but it irritates me that a company might be fiddling local network traffic and reducing peoples bandwidth - which many won't notice - but you're still getting less value/performance for your money. 

cheers

 

Edited: 2 months  ago

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Rob S
(@rob)
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18/12/2017 4:57 pm  

Don't complain Andy, our best speed is 4Mb!


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Andy.Clacton
(@andy-clacton)
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Posts: 28
18/12/2017 11:49 pm  

with that in mind, maybe i shouldn't complain.

but you should. 4mbps is abysmal. 

in clacton ? 

i hope they're not charging you full price. 


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Lis B
(@libby)
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19/12/2017 7:36 am  

We have 72 Mbps in Holland on Sea from BT.


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DaveB
(@daveb)
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19/12/2017 7:46 am  

The magic words are "up to". My Infinity 2 is supposed to give me up to 76Mbps, after 5 years it has never been higher than 48Mbps, but compared to the previous 1Mbps on a good day on Standard Broadband its as if its Turbocharged.


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JohnBY
(@johnby)
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Joined:3 months  ago
Posts: 14
19/12/2017 12:51 pm  

Our internet speed is suppose to be the max of 17Mbps (the best BT can offer us in Holland on sea) but has never been above 14.5Mbps.

But over the last few weeks it has been often dropping randomly during the day. It has been below 0.4Mbps and today it has been varying from 1.2 to 10.5Mbps.

 Overload or maintenance or ??


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Stuart Austin
(@stuart-austin)
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19/12/2017 3:52 pm  

There could be several reasons for slow bandwidth, depending on how you check, i usually use  www.speedtest.net
Run the test from your nearest location on the given map. Run it several times to take an average.
"Ping times" are very important, anything under 40 should be ok (if you're not a gamer).
I get 10 with an average of 56mbps with BT Infinity2 in Holland on Sea, they say up to 72mbps but I'll be lucky to get 60!

You can check for Malware which may be slowing you down by using freebie Malware software -->  http://download.cnet.com/Malwarebytes/3000-8022_4-10804572.html

I did hear that TDC has decided to partly fund a Broadband improvement scheme in Tendring as some homes I visit on ADSL are lucky to get 1.0mbps.
Definitely shop around and ask your supplier if you are due an upgrade of Router equipment.
Also, turning your Router off at regular intervals (to save leccy at night) can cause your provider to think you have an issue as the signal should be constant.
If that happens, they actually cycle down the bandwidth to improve what they think is an unstable line!

 

Edited: 2 months  ago

Owner of www.iFix-YourPC.com
Local PC Laptop Repair covering Tendring.


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Rob S
(@rob)
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19/12/2017 4:25 pm  

We live well out of town and a long way from the exchange. I will ask our provider about a new router, which does not get turned off every night by the way. We also use the free anti malware for regular scans which rarely pick up anything undesirable.

 


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Stuart Austin
(@stuart-austin)
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19/12/2017 4:36 pm  
Posted by:

We live well out of town and a long way from the exchange. I will ask our provider about a new router, which does not get turned off every night by the way. We also use the free anti malware for regular scans which rarely pick up anything undesirable.

 

Are you able to get 4G data on your phone where you are at all?
4G carries up to 45MB Might be worth going with EE and just tethering which i did for a customer in Beaumont as they could only get 1 mbps 

Owner of www.iFix-YourPC.com
Local PC Laptop Repair covering Tendring.


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Rob S
(@rob)
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20/12/2017 1:33 pm  

No, can't get 4G as don't have a smart phone.


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JohnBY
(@johnby)
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20/12/2017 3:36 pm  

I did a recheck and BT still say the max I can receive is 17.5Mb at our adrdress. I always use speedtest.net. The ping test is always normally about 25 but over 80 when we have this random drop. I have no malware, done all the tests.

It is a new router (about year ago) and it is turned off regularly. The speed test when all ok normally says speed of between 10 & 14Mb.

Just the last few weeks the random sudden drop so that even the internet radio stops and is loading. That applies on all channels.

Speed test at that time and is down to under 0.4 and then retest 5 minutes later and it you can see it going up. Retest 30 minutes later and it is over 10Mb. A few hours later it all happens again.


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Stuart Austin
(@stuart-austin)
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Joined:1 year  ago
Posts: 329
20/12/2017 4:20 pm  

That's strange John, I'd try leaving your router on for a week or two to see if it picks up.
When you find the signal drops, have you called BT at the time to check? 
How many devices are connected to your router? 

Owner of www.iFix-YourPC.com
Local PC Laptop Repair covering Tendring.


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DaveB
(@daveb)
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20/12/2017 4:34 pm  

I know from my own dealings with BT several years ago that there is still a lot of the cabling which was Aluminium and combined with the added corrosive effect of sea air has caused more than a few fluctuations and dropouts in the Tending area. Indeed, on one occasion the BT engineer said that my complete loss of service was due to corrosion severing connections in the Junction box.

JohnBY - One other thought that occurs to me is when the service is poor is there any noticeable noise or static on the phone line. If so this nearly always indicates poor mechanical connection rather than an electrical defect.


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JohnBY
(@johnby)
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Joined:3 months  ago
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20/12/2017 4:35 pm  

Router is normally turned off and back on about once a week depending on when I am doing a tidy up. Normal just one laptop and one smart phone and the internet radio. It happens when just theses are on. If I do a test when it happens it is all back or on its way back. Hence I would have not even got through to talk to BT in time. It has only been like this for the last few weeks. Has been all ok for us at the speed of 10-14mb for the last few years. The drop out of the internet radio is the most annoying as we got it as the digital signal is so poor as is FM. If it continues I will get in touch with BT and start the fight.


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Viv S
(@viv-s)
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Posts: 1021
22/12/2017 4:07 pm  

I suffered a lot of probs with BT a few years back.....took about 4 months of hassle and numerous free booster devices until they eventually admitted defeat and released me.....Been with SKY since and only the Gone through all the Cookies and adjustments and think I am going to do a total restore......


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Viv S
(@viv-s)
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23/12/2017 8:55 am  
Posted by: Viv S

I suffered a lot of probs with BT a few years back.....took about 4 months of hassle and numerous free booster devices until they eventually admitted defeat and released me.....Been with SKY since and only the Gone through all the Cookies and adjustments and think I am going to do a total restore......

!!  Dont know what happened on this but it should read .....Been with SKY ever since and only recently having problems of system freezing and crashing overnight.  Done all the possible adjustments but Services keep changing themselves so its likely I will do a total restore


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Maureen S
(@maureen-s)
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Posts: 1222
23/12/2017 9:10 am  

All this computer-speak always goes straight over my head, however it's phrased!! 😝 


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Viv S
(@viv-s)
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Joined:1 year  ago
Posts: 1021
23/12/2017 12:06 pm  

🤣


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